Questions & Answers
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CONTACT INFORMATION
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
SHIPPING INFORMATION
What are your shipping options?
We offer standard and expedited shipping options. The availability of these options may vary based on your location. You can select your preferred shipping method during the checkout process.
How long will it take for my order to be delivered?
Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on our website or the carrier’s website.
PAYMENT INFORMATION
What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards, net banking, and popular digital wallets. All transactions are secure and encrypted to ensure your payment information is protected.
Is my payment information secure?
Yes, your payment information is securely processed using advanced encryption technologies. We are committed to protecting your privacy and ensuring a safe transaction experience.
Can I get an invoice for my purchase?
Yes, an invoice will be automatically generated and sent to your registered email address once your payment is confirmed.
ORDERS AND RETURNS
What is your return policy?
We accept returns within 30 days of purchase, provided the product is unopened and in its original packaging. Please contact our customer service to initiate a return.
How do I return a product?
To return a product, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Follow the instructions provided to ship the product back to us.
Will I receive a refund for my return?
Once we receive and inspect the returned product, we will process your refund. The refund will be credited to your original payment method within 7-10 business days.
Can I exchange a product?
Yes, if you would like to exchange a product, please contact our customer service team. We will guide you through the exchange process and help you select a suitable replacement.